If, on the day before arrival, any of the circumstances outlined below apply to your booked dates, and this results in your booking being cancelled, then you will be entitled to either a 100% refund of your accommodation payments or a 100% credit note depending on the applicable circumstances.
Valid circumstances covered by these Covid-19 cancellation terms are limited to:
- official closure of the property due to Covid-19 restrictions – 100% refund applies in this case
- if the government of the country where the property is located, imposes a mandatory travel restriction preventing travel either to the country or to the property, or imposes a mandatory quarantine on arrival – 100% refund applies in this case
- if the government of your country of departure, imposes a mandatory travel restriction preventing travel either to the country or region where the property is located – 100% credit note applies in this case
- if the government of your country of departure, advises against all non essential travel to the country or region where the property is located, or makes it mandatory to quarantine on return from the property – 100% credit note applies in this case
All other reasons will not be considered a valid reason to utilise the Covid-19 cancellation terms, and the standard cancellation terms will apply. These include, but are not limited to:
- an unwillingness to travel
- an inability to travel due to medical reasons (including any related to Covid-19)
- individual or household stay-at-home orders
These Covid-19 cancellation terms are valid up to the day before arrival. After this date there will be no refund or credit note should Covid-19 have an impact upon your booking.
Your country of departure will be determined by the address used at the time of booking and this address will apply to all parties on the booking.
Where a credit note is issued this will be valid for 12 months and can be used against a future booking in the property. The arrival date of the future booking must be within 15 months from your original arrival date.